Patient Experience Survey Software

Patient experience survey software helps healthcare providers collect feedback from patients about their visit experience, satisfaction with care, and overall impressions of the practice or facility. These tools are essential for identifying areas for improvement, boosting patient retention, and ensuring quality standards are met. Jotform’s platform simplifies the process with customizable templates, secure data handling, and intuitive reporting tools.

Yes. Jotform offers HIPAA compliance features on eligible plans, allowing healthcare professionals to securely collect and store Protected Health Information (PHI). You can enable HIPAA-friendly workflows to ensure patient data is encrypted and handled according to industry regulations — an essential requirement for medical feedback forms.

Jotform surveys can be shared via email, SMS, QR code, or embedded directly on your website or patient portal. You can also set them up on mobile devices or tablets in your waiting room or at checkout to capture feedback on-site. This flexibility makes it easy to collect timely insights, whether patients are at home or in your facility.

Absolutely. With Jotform’s drag-and-drop builder, you can create fully branded surveys that include rating scales, open-ended questions, conditional logic, and more. You can tailor your questions to specific departments (e.g., pediatrics, cardiology, mental health) or to different touchpoints like first visits, follow-ups, or telehealth appointments.

Jotform makes it easy to turn raw survey data into meaningful insights with its built-in Report Builder. Once responses are submitted, you can automatically generate visual reports that include charts, graphs, and summary statistics — perfect for tracking key patient satisfaction metrics. The Report Builder lets you filter data by criteria like department, location, or response type, helping you identify trends across different patient groups. You can customize report layouts, add branding, and share interactive reports with team members or leadership. For deeper analysis, you can also export data to Excel, Google Sheets, or integrate with your healthcare reporting tools. Whether you're measuring Net Promoter Scores (NPS), appointment satisfaction, or telehealth usability, Jotform Report Builder ensures your feedback turns into clear, actionable insights.

Yes, all Jotform surveys are mobile-responsive by default. Patients can easily access and complete feedback forms from any smartphone or tablet. This is especially helpful for post-appointment follow-ups and telehealth survey collection.