مشكلة في صندوق الوارد /Inbox problem

الاستجابات تبين كاملة من المتصفح لكن بالـالتطبيق ما تظهر، رغم أن الحقول مفعلة

"The responses appear in full from the browser, but they don't appear in the app, even though the fields are enabled."

Hello Muath,

Thank you for reaching out to Jotform Support. Our Arabic Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I didn’t fully understand the issue, do you mean the submission data does not appear in your Inbox? Mind grabbing a screenshot of what you’re seeing and sending it over? Our guide on How to Post Screenshots to Our Help Center shows you how.

Once we know more about what’s going on, we can figure out the fix.

When I go to the application from the phone and go in and check the inbox, I only see the addresses without the order information, but if I go in To the browser, the data is complete. I will send you a screenshot of the browser and the application.

Hello Muath,

I cloned and tested the form and was not able to replicate the issue, When I opened the submission Inbox, the data had shown as it should. Check out my screencast below for my results:

Have you tried to uninstall and reinstall the app? If not yet, we suggest you try to uninstall and reinstall your app and try again.

Give it a try and let us know how it goes.