Nombre del destinatario aparece como "jotform"

Hola,

Busco su ayuda, para identificar porqué aún despues de parametrizar en mis correos y nombres de destinatarios en la cuenta, sigue apareciendo los correos que llegan con el nombre de remitente "Jotform"

Para aclarar, adjunto imagenes de referencia de la configuración y también de cómo se visualiza en el correo electrónico al momento que llega la notificación.

Hi Carlos,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

About your question, are you referring to this form? If yes, as I have checked, you have set it up properly, and you're also using your sender email. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshots below to see my results:

If you just recently updated your notification email sender name, the change will only apply to future submissions. Can you submit a test submission to check?

Give it a try and let us know how it goes.