Recipients are not getting Emails

BOM DIA NAO ESTA CHEGANDO OS E-MAIL, PRO DESTINATARIO

otimo dia, estou tendo problemas pois os email nao chega , vcs nao estao me dando suporte , muita demora pra responder !

Hi marina_adm,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'm going to reply to you in English, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

It seems that you also asked this question on another thread. Please check out our reply to that here.

Let us know if you need any more help.

estou tendo varios problemas com o app , nao chega e-mail , para alguns sendo que o procedimento é o mesmo consegue me ajudar ?

Hi marina_adm,

We can definitely help you with the issues you're having. Can you please share the URL of the form? Also, It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.