PERDI ACESSO AO E-MAIL conceptlaboratorios@gmail.com e preciso trocar por outro

  • advwesleystein
    Perguntado em 19 de junho de 2023 às 14:36

    Olá, boa tarde Não estou conseguindo acessar o login e senha,

    Já tentei de todas as formas

    O e-mail do formulário que utilizamos é: conceptlaboratorios@gmail.com

    Meu telefone de contato é: +55195874-8007 whatsapp

    Preciso de suporte imediatamente para recuperar a senha desta conta

    Atenciosamente.



  • Danilo Jotform Support
    Respondido em 19 de junho de 2023 às 15:14

    Hi advwesleystein,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked the email address that you've provided and the account and I notice that you already reached your Uploads space limit. The upload space limit refers to the files uploaded by the users. If your users attached files to the File Upload field and submit it, then the size of the uploaded file will be counted to your upload space. Under the Free plan , you have 105.37 MB / 100.00 MB upload space.

    I have activated your account and please noted that deleting submissions in Jotform Tables does not permanently delete the data. They are kept in the trash folder for 30 days. This allows you to restore submissions as needed. The deleted submissions in the Trashed entries folder must be Purge.

    To permanently delete the trashed submissions

    • Open the main tab’s menu using the three-dot icon next to it.
    • Select Trashed entries from the menu.

    1680891508 64305e745a037  Screenshot 0 Screenshot 10

    • In the Trash pane on the right, choose the submissions to delete, then select Delete Forever.
    • Finally, select Delete in the confirmation dialog.

    1680891517 64305e7d7158e  Screenshot 1 Screenshot 21To free up the upload space, you'll have to delete your submissions. Please note Download all the submissions just in case you need it for future instances. Reference Guide: How to Download the Submission Files. After that, you can go to form submissions and delete the submissions. This will free up the upload space. Reference guide: How to Delete Form Submission Data Or, you can also upgrade your account to higher plan to increase your account limit. To understand your account limits and usage better please check this guide for more details.

    Let us know if you need any other help.