boa tarde

boa tarde

estourei a cota gratuita mas ja limpei os arquivos e gostaria que fosse liberado para uso a conta novamente, obrigado

Hi Escola Volleyball Tandara Caixeta,

Thanks for reaching out to Jotform Support. I'll do my best to help you. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've checked your account the form FichaMatrícula/contrato abr23 is having high amount of uploaded files in total of 82. I also noticed your current upload space shows 117.13 MB out of 100 MB. To resolve this, you will need to delete some of the submissions and purge those entries. To free up the upload space limit. Can you please delete and purge those files from the Jotform table? Before you proceed, it is suggested that you save your submissions and attached documents before permanently deleting them. Here is the link on how to save your submissions in different formats.

1. In the Jotform Table, select the submission entries from the left side next to the submission date.
2. Hover your mouse over the Download All button on the right side of the page.
3. Choose CSV, Excel, or PDF format and download your data.

When you delete the entries from the Jotform Table, they go to the Trashed folder. Jotform saves deleted submission entries for 30 days in the trash folder. In case you need to restore them. This is the link that will help you understand your account's usage and it's limits. Let me show you how you can delete the submission entries:

1. While you're on your Jotform table, select the entries you'd like to delete next to the submission date.
2. Click the Delete button and confirm once again to delete the submissions. That's it.

Now let's purge the deleted entries from the Trashed folder:

1. On the Jotform Table, click on the three vertical dots on the left side, where you can see the Form Name button.
2. Select Trashed entries from the menu.
3. A new Trash window will open on the right, where you need to select all the submissions and then click on Delete Forever.
4. On the confirmation, again. Select Delete, and that's it.

Let us know how it goes.