After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
Send Comment:
77 Comments:
1 days ago
Hello,
I'd like to cancel my account, today and have my credit card credited.
Thank you,
Ilene Holman
1 days ago
I was routed to your service by mistake. This is after I filled out my information for a doctor. Please delete my email. I wouldn’t have a need for your services.
3 days ago
I have been charged over $800 for a subscription i did not authorise. I would like my money refunded asap.
6 days ago
I want to Cancel my Bronze account and have selected to be Downgraded.
Can the unused use of the License for 2025 be credited back?
6 days ago
We just got charged for another year and did not get any kind of notice. We want to cancel and be reimbursed for it isn’t working for us
8 days ago
I want to cancel this service
10 days ago
I want all accounts and subscriptions cancelled in my name. I have asked for it to be closed down over a year and still being charged. I am not paying it. Close down all accounts with my email. Thanks
11 days ago
Our foundation is being dissolved and we received a charge. As we aren't at the same address we didn't receive this detail until now. Sarah is no longer with sparks and I don't know the email she used to register it but I am the ex director of the organization until its dissolved. Can you help?
13 days ago
I noted that the annual renewal fee was $408.00 (dated 1/2/2025) and since I am a casual user, I have decided to cancel my Bronze subscription for 2025.
Please advise how that will be accomplished.
Thank you.
14 days ago
i cancelled my account and still getting withdrawls from my account. Please refund me Jan, Dec, Nov +$34 for overdraft fees
14 days ago
Please cancel all subscription under my name
16 days ago
I was just charged for subscription renewal on my credit card. I want it refunded and cancelled immediately.
Please respond to
Linda MacKenzie
17 days ago
I didn't know how to find the Cancel or Change Plan to free, so I just deleted my account when I just wanted to cancel getting billed each month. Now I can't sign back in to even submit a Contact Support form to ensure I'm getting a refund for payment made. Please help!!
18 days ago
I got an automatic almost $500. Please cancel my subscribe ASAP. Need refund!!
18 days ago
On 1/14/2025 $408.00 was removed from my checking account. I would like to cancel and have the $408. 00 refunded back to me as soon as possible.
19 days ago
I want to cancel subscription today
21 days ago
Por favor, cancele minha renovação automática e envie um e-mail de confirmação. Obrigado.
22 days ago
I NEED MY ACCOUNT CANCELLED IMMEDIATLEY
23 days ago
Hello,
I was automatically billed and it the price doubled this year. I didn't realize it would continue. I had to leave my business for my daughters medical issues and do not use it. Haven't in 7 months. I thought it would end and be done. I saw the amount taken out and about died. Is there anyway I can get a refund please as I have no need for Jotfrom. I appreciate your help in advance as it just came through on my statement. I see there is a 30 day money back. Please confirm we can do that. I tried to downgrade hoping it would cancel it and refund me but looks like it wont and I will be out over $400. Thank you.
26 days ago
Please cancel my subscription
28 days ago
I need my subscription cancelled and a refund issued to my American Express card immediately.
30 days ago
I just bought a one year subscription to bronze. I would like to cancel and get a refund. And return to the free package. How do I do that? Thank you
31 days ago
Please cancel my subscription
32 days ago
Please cancel my subscription and refund the amount I paid, because I didn’t allow it.
Thx
33 days ago
Please cancel my subscription and email a confirmation of the cancellation. Thanks- Melinda