Need to cancel my subscription from Mobile App

  • Jeremy Pan-Cassin
    Asked on May 22, 2025 at 8:58 PM

    It says I must cancel my subscription in the Mobile app. When I go to the mobile app I'm unable to cancel. Please help

    Page URL: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/
  • Lorenz JotForm Support
    Replied on May 22, 2025 at 9:34 PM

    Hi Jeremy,

    Thanks for reaching out to Jotform Support. It looks like you paid the subscription with your IOS app store. This means that you cannot cancel your plans from within the Jotform Mobile App and Jotform Website. You can only cancel your account subscription from the App Store you are connected with. You can check out this guide on How to cancel subscription from Apple.

    Give it a try and let us know if you need any more help.

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