How to Change Your Account Email Address

March 6, 2025

When you sign up for a Jotform account, you’ll need to provide your email address. If you sign up using your Google, Facebook, Microsoft, Apple, or Salesforce account, Jotform will use the email address linked to that account as your primary email address. By default, all emails from Jotform, including form submission alerts, will be sent to that address.


If you need to change your account email address, here’s how to do it:

  1. On your My Workspace page, click on your Profile Picture/Avatar on the top-right side of the screen.
  2. In the menu that opens up, click on your name to open your Account Page in a new browser tab.
Account Name in the Avatar menu in Jotform My Workspace page
  1. Now, click on Edit on the right side of your current email address.
Account email address Edit button in Jotform Account page
  1. Then, enter your new email address and click on Save.
Enter new email address Save button in Jotform Account page

If the Require Verification to Change Email is enabled in your account’s Privacy Settings, you’ll first need to enter the authentication code sent to your current account email address to confirm the change.

Verify Change Account Email Address pop-up in Jotform Account page

The email you’ll get with the verification code will look something like this:

Verification Code email for changing account email address in Jotform

Either way, you’ll receive an email sent to your new email address to verify it.

Verify New Email Address email for changing account email address in Jotform

Clicking on the Verify Now button in the email will redirect you to a page saying your new email address has been verified.

Email Verification Complete message for changing account email address in Jotform

At the same time, a message will be sent to your old email address confirming that your account email address has been updated.

Account Email Address Updated email for changing account email address in Jotform

Note

If you only want to change the Email Notification recipients for a form, check out our guide about How to Change the Email Address Used for Notification Emails to see how to do that.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Help Center: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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