Guest Survey Software

From hotel check-ins to event exits, Jotform’s guest survey software helps you collect honest feedback to improve service and boost loyalty. Create branded surveys in minutes, share them via QR codes or links, and analyze results in real time — all with a secure, no-code platform.

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Guest Survey Templates

Get started quickly with professional guest survey templates. Whether you manage a boutique hotel, Airbnb, resort, or live event, these customizable templates help you capture key insights — fast.

Benefits

Why Choose Jotform for Guest Surveys?

No-Code Customization

Easily build and customize your guest surveys using Jotform’s intuitive drag-and-drop builder. Add star ratings, scale questions, open text fields, and more — no tech experience needed.

QR Code and Mobile Link Sharing

Place a QR code in hotel rooms, menus, or event signage so guests can quickly access your survey on their mobile device. You can also send feedback links via email or SMS.

Real-Time Reporting with Report Builder

Use Jotform Report Builder to turn responses into visual reports with graphs, charts, and summaries. Track satisfaction trends, pinpoint issues, and share interactive reports with your team or property managers.

Mobile-Optimized Surveys

All surveys are mobile-responsive, so guests can provide feedback comfortably on smartphones or tablets during or after their stay.

Integrated with Your Hospitality Tools

Connect your surveys to platforms like Google Sheets, Mailchimp, or CRM tools to streamline data collection and follow-up communication.

Testimonials

What our users say about Jotform

I’ve been using the platform since 2015 and it’s been helpful in collecting leads and gathering the necessary data I need. I’ve also used the embed feature to share the forms on my website with ease. I’ve also been able to use the integration form to send email addresses automatically to Mailchimp and the auto responders to follow up immediately with those who take my survey. I like that Jotform continues to improve its products and services and I love taking immediate advantage of new releases. As I grow, Jotform is right there with the products and solutions I need.

Ayo Fashola, Feminine Allure Coach and Image Consultant,

Frequently Asked Questions

All your questions about Jotform — answered. Check out our FAQs for answers to common questions, or contact our support team for further information.

What is guest survey software?

Guest survey software is a digital solution that allows hospitality businesses and event organizers to gather structured feedback from guests or attendees. This feedback helps improve customer service, identify operational issues, and increase satisfaction. With Jotform, you can build beautiful, branded guest surveys without any coding and distribute them across multiple channels for fast, high-quality responses.

How can Jotform improve my guest feedback process?

Jotform streamlines the feedback process by allowing you to build fully customized surveys, share them instantly via QR code, and analyze data with built-in reporting tools. Whether you want to understand check-in experience, dining quality, or post-event impressions, Jotform helps you gather targeted feedback and take action immediately.

How do I analyze guest survey responses?

With Jotform Report Builder, you can instantly turn guest survey submissions into insightful visual reports. View satisfaction trends, filter results by property or event, and identify top pain points. Reports can be customized with your logo and shared as links or PDFs, making it easy to update teams or present to stakeholders. You can also export data to spreadsheets or connect to your PMS or CRM system.

Can guests fill out surveys on mobile devices?

Yes — all Jotform surveys are fully mobile-responsive. Guests can complete them on any smartphone or tablet, whether scanning a QR code in a hotel room or tapping a link after checkout. This ensures higher response rates and convenience for travelers or event attendees.

Can I customize surveys with my brand and logo?

Absolutely. Jotform allows full customization, including logos, colors, fonts, and background images. You can create a branded experience that reflects your hotel, event, or rental property’s identity — helping build trust and consistency.