Feedback Survey Software
Jotform’s feedback survey software helps you capture insights from customers, employees, and event attendees — all in one easy-to-use platform. Build branded surveys in minutes, share them anywhere, and visualize trends instantly to drive smarter decisions.
Feedback Survey Templates
Skip the blank page. Use professionally designed templates to launch your feedback surveys faster. Whether you’re gathering customer opinions, employee input, or post-event reactions, Jotform’s templates are fully customizable to your goals.
Benefits
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Turn Feedback into Action
With Jotform’s Report Builder, you can instantly convert survey responses into insightful charts and trends that highlight what matters most. Quickly identify opportunities or issues so you can make smart, data-driven decisions without waiting weeks for analysis.
Automate Follow-Ups & Alerts
Set up automated workflows that notify your team, trigger personalized emails, or update your CRM the moment feedback comes in. This ensures no important response slips through the cracks and keeps your operations running smoothly.
Anonymous Surveys for Honest Answers
Boost participation and encourage open, candid responses by offering anonymous surveys — essential for sensitive employee or customer topics. Anonymity fosters trust, giving you clearer insights into what people truly think and feel.
Branded, Trust-Building Experiences
Customize every detail of your surveys to match your brand’s logo, colors, and voice, creating a seamless, professional experience. Branded surveys build credibility and reassure respondents their feedback is handled by a team they know and trust.
Reach Audiences Anywhere
Share surveys through emails, direct links, QR codes, or by embedding them on your website — all fully mobile-responsive. This makes it simple to gather feedback wherever your customers or employees are, increasing response rates effortlessly.
Testimonials
What our users say about Jotform
Frequently Asked Questions
All your questions about Jotform — answered. Check out our FAQs for answers to common questions, or contact our support team for further information.
What is feedback survey software, and how does it help my business?
Feedback survey software lets you easily create surveys to collect opinions, reviews, or suggestions from customers, employees, or event attendees. With Jotform, you can design fully customized surveys, share them anywhere, and turn responses into visual insights that help you improve products, services, and overall satisfaction.
Can I automate follow-ups or notify my team when feedback is received?
Yes! Jotform makes it simple to set up automatic emails or alerts based on survey submissions. You can instantly notify team members about critical feedback, send thank-you messages to respondents, or even create tasks in your CRM — ensuring every piece of feedback gets timely attention.
How does Jotform handle anonymous or confidential surveys?
Jotform gives you full control to create anonymous surveys by removing identifying fields and disabling IP tracking. This encourages honest, open responses, which is especially important for sensitive topics like employee satisfaction or confidential customer concerns.
Is it easy to analyze feedback data in Jotform?
Absolutely. With the Jotform Report Builder, you can instantly visualize feedback through charts, graphs, and summary dashboards. It’s easy to filter results by customer type, product, or department so you can uncover trends and share professional reports with your team.
Can I share my feedback surveys on different platforms?
Yes. Jotform surveys are extremely flexible — you can embed them on your website, send direct links via email, generate QR codes for printed materials, or share on social media. Every survey is also mobile-friendly, so people can respond on any device.
Is feedback data secure and compliant with privacy standards?
Definitely. Jotform uses 256-bit SSL encryption to protect all data in transit and at rest. The platform also supports GDPR compliance features, plus advanced privacy controls like password-protected forms and HIPAA friendly feature options for handling sensitive data.