-
noreply873Fecha de consulta 20 de octubre de 2023, 7:30
Buenos días,
me pongo en contacto porque tras rellenar un formulario y dar a enviar no termina de enviarse. En el botón de enviar pone undefined.
Necesitaría saber como solucionarlo.
Un saludo,
-
Eiron_O Jotform SupportFecha de respuesta 20 de octubre de 2023, 9:54
Hi noreply873,
Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your issue. Can you send us the form in which you're having an issue with, so we can test it on our end? I've cleared your form caches to refresh the data. Please also try clearing your browser cache and cookies.
Keep us updated and let us know if you need any more help.
-
noreply873Fecha de respuesta 26 de octubre de 2023, 6:15
-
Jovanne Jotform SupportFecha de respuesta 26 de octubre de 2023, 8:30
Hi noreply873,
I checked your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to sign and submit the form successfully. Check out the screenshot below to see my results:
I have now cleared your form cache. Can you try clearing your browser cache or try using a different browser or device and see if that makes any difference? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.
Give it a try and let us know how it goes.