Refrescar el almacenamiento

Hola! La IA me dice que estamos usando a penas 3 GB, pero me ha llegado un mail de aviso de que el espacio esta a punto de finalizar ¿Cómo y cuando se refresca el espacio disponible? para que deje de indicar que tengo 7 GB utilizadas?

Un saludo!

Hi facturacionpdv,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked, our system shows that your Upload space limit is within range at 2.88 GB / 10.00 GB. If you want to free up your Upload Space, you will need to delete and purge submission with files uploads. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the Dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the Confirmation window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

Perfect!

Thanks!