Bloqueo de cuenta

Buenas tardes, estoy intentando actualizar mi metodo de pago pero no me lo permite la plataforma y luego de muchas veces se bloqueo, pueden ayudarme en verificar que es lo que sucede por favor.

Hi Brandon,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

Reach out again if you need any other help.

Hola, buenas tardes, aun continuamos con nuestra cuenta bloqueada, me podrian apoyar por favor, ya que se bloqueo por estar actualizando el metodo de pago varias veces.

Gracias, quedo atento.

No utilizamos la plataforma para formularios con intencion de pedir datos personales. La utilizamos para procesos internos de nuestra empresa.

Hi Brandon,

We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

We really appreciate your patience and understanding while we look into this.

Hi Brandon,

I got an update from our team and your account is now active, so you should be able to log into it. Can you try it to see if it'll work?

At the same time, I can see that your account is scheduled to downgrade to the Starter (Free) Plan. To continue with the current Silver Plan monthly you have, you can simply renew your plan but make sure to use a different payment method other than the one you're currently using, as it is not being accepted.

From there, you should be able to keep the said plan, and will continue until such time you decide to cancel it, or change to a different plan.

Reach out again if you need any more help.

Hola Rene, gracias por tu apoyo, ya puedo acceder a mi cuenta.

Intentare con otra tarjeta, y cualquier duda o comentario se los hare llegar por aqui.

Saludos.