No se pueden recibir correos electrónicos de notificación

No me llegan casi formularios desde hace 2 semanas, es muy extraño. Puede haber algo funcionando mal?

Gracias

Hi Ignacio,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the bounce list and your email address is not found there so you should be able to receive emails. In the email logs, I also wasn't able to see any entries that the email had been sent. Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Once that's configured, try doing a test submission and see if you're now able to receive the Notification Emails.

Give it a try and let us know if you need any help.