Internal error: Fetching data failed

  • rreyes_rreyes227
    Fecha de consulta 29 de abril de 2025, 9:49

    Buen día,

    Se está presentando error en el widget.

    Por favor su apoyo para solucionarlo a la brevedad

    Link: https://form.jotform.com/240024684694662


    Internal error: Fetching data failed Image 1 Screenshot 20

  • Shaina Jotform Support
    Fecha de respuesta 29 de abril de 2025, 10:53

    Hi Raquel,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Meanwhile, Let us know if you have any other questions.

  • Shaina Jotform Support
    Fecha de respuesta 29 de abril de 2025, 10:55

    Hi Raquel,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Meanwhile, Let us know if you have any other questions.

  • Shaina Jotform Support
    Fecha de respuesta 29 de abril de 2025, 14:48

    Hi Raquel,

    I tested your form using the code from your screenshot in the Spreadsheet to Form widget, and I received a different error: "Invalid Code."

    Internal error: Fetching data failed Image 1 Screenshot 20

    This means the widget is working on my end, but the code entered doesn't match any in the uploaded file. Could you clear your browser cache or try using a different browser. If the issue persists, remove your Excel file from the Spreadsheet to Form widget and re-upload it.

    Give it a try and let us know how it goes.

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