No estoy recibiendo el correo electrónico de notificación

y tampoco llega el correo de notificación. Por ejemplo uno de ellos se llama "Calculadora IMC" aquí si URL: https://form.jotform.com/70864987055874

Tambien el formulario llamado "Solicitud de Servicios Digitales Manual" y así son varios los afectados..

No entiendo que esta pasando, estaba haciendo unas modificaciones el un formulario y repentinamente dejo de funcionar correctamente.

Hi Enmanuel,

I just wanted to remind you that I'll be helping you in English using Google Translate because our Spanish Support agents are busy helping other Jotform users right now, and you can reply in whichever language you feel comfortable using. But, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've checked your recipient email and found it on the bounce list for the reason below:

Reason(s) : bounced (host hotmail-com.olc.protection.outlook.com[52.101.194.2] said: 550 5.7.509 Access denied, sending domain [POOL4-35.FORMRESPONSE.COM] does not pass DMARC verification and has a DMARC policy of reject. [BY5PR10MB4371.namprd10.prod.outlook.com 2025-04-28T14:54:15.242Z 08DD85C393A23E7A] [CH0PR13CA0009.namprd13.prod.outlook.com 2025-04-28T14:54:15.262Z 08DD85C355564582] [CH1PEPF0000A345.namprd04.prod.outlook.com 2025-04-28T14:54:15.263Z 08DD861C21D9ECB6] (in reply to end of DATA command))

I've gone ahead and removed it on the bounce list. You should be able to receive the Notification email now. To avoid this issue, I suggest contacting your email service provider and request whitelisting Jotform IP Addresses and Domains in their web/email host. I also suggest  setting up SMTP. Let me walk you through this:

1. On your My Forms page, hover over your Avatar/Profile in the upper right corner of the page.
2. Select Settings.
3. Select Settings from the left side window.
4. Click on the Add Sender Email button.
5. Select Custom.
6. Click on the Continue button.
7. Enter your SMTP details.

• SMTP Account Username — Unless your hosting provider specifies a unique username, this should be your email address.
• SMTP Account Password — Enter the password of the given SMTP Account.
• Host Name — The hostname provided by your hosting provider.
• Email Address — Your email address.
• Password —The password for the given email address/username.
• Security Protocol — Select TLS or SSL.
• Port — Enter 587 for TSL or 465 for SSL

8. Click on the Send Test Email button, to test if the SMTP works.
9. If it works, click on the Save button.

If you want to use your own Gmail account, you can check out our guide on How to Use your Gmail account as your sender email via SMTP. If you want to use your own Microsoft account, you can check out our guide on How to Use Microsoft Outlook as the Sender Email via SMTP. Now, when setting up your notification or autoresponder emails, you'll be able to select your email address as the sender:

Let us know if you have any other questions.