Error al rellenar el formulario

  • Tobar_ctobar
    Fecha de consulta 24 de abril de 2025, 13:15

    Buenos días les comento que al llenar el formulario con nombre "Experiencia SIVA" me figura el siguiente mensaje

    Error al rellenar el formulario Image 1 Screenshot 20

    Me pueden ayudar en validar si sucede algo con mi cuenta

    Jotform Thread 26472451 Screenshot
  • Manilene Jotform Support
    Fecha de respuesta 24 de abril de 2025, 14:01

    Hi Tobar_ctobar,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, based on the screenshot you provided, it appears that the account associated with the form is currently suspended. I can look into this further for you—could you share the URL of the form you're trying to access or fill out?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • Tobar_ctobar
    Fecha de respuesta 25 de abril de 2025, 12:36

    Ok, les comparto la url del formulario, quedo atento

    https://form.jotform.com/222717397499877

  • Manilene Jotform Support
    Fecha de respuesta 25 de abril de 2025, 13:08

    Hi Tobar_ctobar,

    I’ve reviewed both the form and the associated account, and everything appears to be functioning correctly on my end. To further troubleshoot, I also cloned the form and tested it myself and I was able to open it and complete a submission without encountering any errors. This suggests that the form itself is working as expected. Check out my results in the screencast below:

    Error al rellenar el formulario Image 1 Screenshot 20 Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

    Keep us updated and let us know if you need any more help.

Su respuesta