Pendiente de Pago

Hola buen dia, se me venció la licencia anual el pasado 16 de abril, estoy tratando de renovar el pago pero el sistema no lo permite, me supongo que es porque estoy tratando de hacer la compra con tarjeta digital donde el cvv solamente dura 5 min. Necesito continuar con el servicio, me pueden apoyar porfavor?

Hi elgrulloalex,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Meanwhile, Let us know if you have any other questions.

Hi elgrulloalex,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it appears that your previous payment method has expired, and your attempt to renew the payment may not have gone through, possibly due to the use of a digital card. Please note that our Finance System will make another charge attempt on April 24. You will be notified of the result either way.

Let us know if you have any other questions.