No puedo conectar mi cuenta de WhatsApp

no me deja registrar mi actual numero de WhatsApp me sale el error de que no pudo registrar el numero de telefono.

Hola centralsantamarta,

Esto puede deberse a que es necesario usar una cuenta de WhatsApp Business para configurar el Agente de IA con WhatsApp. Si efectivamente estás intentando configurar una cuenta de WhatsApp Business, puedes asegurarte de seguir correctamente los pasos en esta guía, y también limpiar el caché y las cookies de tu navegador antes de intentarlo nuevamente. Si el inconveniente persiste, comparte una captura de pantalla sobre lo que puedes ver, y necesitaremos que nos compartas acceso a tu cuenta para poder revisarlo a fondo. Te explico como hacerlo:

1. En la página de Mis formularios, haz clic en tu Avatar.

2. En el menú emergente, selecciona Ajustes.

3. En el panel a la izquierda, haz clic en Seguridad.

4. Finalmente, en la parte inferior derecha de la página, active el Acceso al Soporte de Jotform.

Haz la prueba y no dudes en hacernos saber si necesitas más ayuda.

He vuelto a verificar toda la configuración y sigue igual todo, ya active lo que me indicaron para que puedan revisar. adjunto un capture del error.

Hi centralsantamarta,

Thank you for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, To further assist you, it would be helpful if you could also provide a screenshot of your console logs. This information will give us a better understanding of the problem.

Here’s how to capture and share your console logs:

1. Open your browser's Developer Tools (usually accessible by pressing F12 or right-clicking on the page and selecting “Inspect”).
2. Navigate to the Console tab to view any error messages.
3. Take a screenshot of the console log and upload it using the steps previously provided.

Also, let us know does this happen as soon as you click the Log in with Facebook, or do you go through the login process, and then the error appears at the end?

Once we hear back from you, we'll be able to move forward with a solution.

Hello, I am sending you the screenshot you requested. I await your timely
response.
El vie, 28 mar 2025 a las 20:06, Jotform (<noreply>) escribió:
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Hi centralsantamarta,

In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help. Also, share again the screenshot since we can't see it on our end.   This guide will show you how to do that.

After we hear back from you, we'll be able to move forward with this.

Hello, I am sending you the screenshot you requested. I await your timely response. 

Hi centralsantamarta,

As mentioned above by my colleague Kyle that to troubleshoot the issue you're experiencing, our team would like to clone your AI agent. Can you confirm that we have your permission to go ahead with this process?

Once we hear back from you, we'll be able to move forward with this.

Yes, of course you have authorization to clone my agent.

Hi centralsantamarta,

I created a ticket about the issue and escalated it to our Developers. We’ll update this thread once we’ve heard back from them.

Thanks for your patience and understanding, we appreciate it.