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informemantenimientocbFecha de consulta 8 de marzo de 2025, 19:32
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Jefferson Jotform SupportFecha de respuesta 9 de marzo de 2025, 7:50
Hi informemantenimientocb,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshots below to see my results:
Can you try to disconnect and reconnect the Google Drive integration? Here's how to do it:
First, we need to disconnect the Google Drive Integration, Here's how to do it:
- In Form Builder, click on the Settings tab in the orange navigation bar at the top of the page.
- Click on the Integrations tab on the left side of the page.
- Click the Google Drive Integration.
- Click on the three dot button.
- Click on the Delete Action option.
Next, we need to reintegrate Google Drive Integration into your form. Here's how to do it:
- In Form Builder, click on the Settings tab in the orange navigation bar at the top of the page.
- Click on the Integrations tab on the left side of the page.
- Click the Google Drive Integration.
- Select the Google Account that you will use in the dropdown menu.
- Click on the Add Action button.
- Set your desired option in the Send Submissions PDF to Google Drive.
- Set your desired option in the Send uploaded fields to Google Drive.
- Click on the Save button.
You can also check out this guide on How to Integrate Your Form With Google Drive.
Give it a try and let us know how it goes.
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