quiero borrar mi cuenta

  • fuentesxr
    Fecha de consulta 8 de marzo de 2025, 13:46

    ¿Cómo puedo hacerlo? Gracias

  • Cyrus Jotform Support
    Fecha de respuesta 8 de marzo de 2025, 17:00

    Hi fuentesxr, 

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, you can Delete Your Account, but that'll also delete all of your forms and data. Also, keep in mind that when an account is deleted, there is a 30-day retention period before it is permanently purged from the system. During this period, the email remains tied to the deleted account, meaning it cannot be used to sign up for a new Jotform account. This is to allow the account owner the option to recover their account if needed.

    After 30 days, the account will be permanently deleted and can no longer be recovered, but at that point, the email can be used to create a new Jotform account. If you're sure you want to go ahead with that, let me show you how to do it:

    1. On your Account Settings, scroll down and click on Delete My Account.

    quiero borrar mi cuenta Image 1 Screenshot 40

    2. Now, in the pop-up warning window, click on Yes, Delete.

    quiero borrar mi cuenta Image 2 Screenshot 51

    3. Then, enter your account password and click on Verify. That's it.

    quiero borrar mi cuenta Image 3 Screenshot 62Let us know if you need any other help.

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