¿Cómo liberar espacio de subir?

Buenas tardes, he limpiado ya el almacenamiento de mi cuenta pero me sigue marcando el mismo espacio ocupado y en la papelera no me aparece nada que pudiera yo eliminar para recuperar mi espacio.

Muchas gracias de antemano.

Saludos.

Hi cuitlahuacernesto,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, upon checking your account, I can confirm that you're far from reaching your limit. You can check out if you have any submissions in Trash. It's possible that there might still be uploaded files in trashed submissions taking up your space. You can easily delete your trashed submissions in Jotform Tables. Let me walk you through it:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits.  You can also increase your monthly limit by Upgrading your Account to avoid this issue in the future, you can check out our Pricing Page to know the limits of each plan.

Give it a try and let us know if you need any help.

Thank very much for your answer.

I prefer to wait for the help in Spanish.

Hi cuitlahuacernesto,

I’ve forwarded this to the relevant support team. They’ll reach out here on this thread to help you.

Thanks for your patience and understanding while we handle your request.