El espacio de almacenamiento no se actualiza y el formulario está bloqueado

Hola! He borrado casi todas mis solicitudes del formulario y mi espacio de almacenamiento no se ha actualizado y el formulario está bloqueado ¿Pueden actualizar el espacio de almacenamiento que estoy usando y desbloquearme el formulario?

Hi Kalule,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, just to confirm, is the account in question associated with the email info@kalule.com? Because, I checked the account and noticed that the usage limit is still well below the maximum. Could you send me a screenshot of what you're seeing for your usage limits? Let me show you how to view that:

1. In your My Forms page, click on your Avatar/Profile Picture in the top-right corner.

2. Then click on View All. This will display your current usage.

Another way to view this is by going to your Account Usage page. Let me show you how:

1. In your My Forms page, click on your Avatar/Profile Picture in the top-right corner.

2. Next, you can click either your Avatar, your Name, or Settings.

3. On the right-hand side, go to the Usage tab.

In the meantime, I've gone ahead and cleared your form cache as sometimes old cache and cookies can cause these kinds of issues. If clearing your form cache did not resolve the issue, try logging out of your Jotform account, then clear your browser’s cache before logging back in.

Give it a try and reach out again if you have any other questions.