Cuenta: Envíos eliminados pero aún se alcanza el límite de espacio de carga.

He borrado mis envíos, pero no se ha vaciado el almacenamiento

Hello Anyely,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

I checked your account, and it seems that you still exceed the upload space limit for the Silver plan which is 10.00 GB you're currently using 12.70 GB of Upload Space. Can you check and make sure that the submissions for your forms have been completely purged? Let me show you how to fix it:

1. In your form's table, click on the 3-dot icon beside your table name and select Trashed Entries.
2. On the menu on the right, select the data you'd like to remove permanently and click on Delete Forever.

This will free up some upload space on your account which should enable your forms again. Please note that permanently deleted submission data can no longer be recovered. Consider keeping a backup of your submission data by downloading them as EXCEL/PDF/CSV or integrating your form with Google Sheets so you'll have a backup of your data in the Cloud. We also have a guide on How to Download Form Submissions as Excel, CSV, or PDF that you can check out. You may also consider upgrading to a higher plan on our Pricing website.

We also have a guide about How to Delete Form Submission Data that you can check out.

Reach out again if you have any questions.