Hola tengo una duda con la proxima fecha de facturacion

El plan que pague fue el 7 de Marzo del 2024 por que mi proxima fecha de facturacion es en febrero si el plan es por 1 año ?

Hi dmenessecondos,

Thank you for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding.

Hi dmenessecondos,

When changed your plan to a Bronze yearly on March 7th, the account had an ongoing Bronze monthly. We credited the time not used on the Bronze monthly and prorated charged up to the Next billing period which is on February 8th 2025. Per the invoice. In the invoice, there are prorated charges shown. 

Reach out again if you have any other questions.