Pago de mensualidad

Pueden generarme un enlace para lograr pagar mi mensualidad?... No se porqué aparece que no se pudo cobrar

Hi Fernando,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, I saw that our system is attempting to collect a payment on your payment method, but it is failing to do so. I highly suggest you reach out to your bank to sort out the issue with your payment.

Give it a try and reach out again if you have any other questions.

Good evening... could you confirm if my payment has already been accepted?... I have entered a new card but it was not accepted. I don't want to lose my account. I received an email where I had until January 9th and now it says that I only have until tomorrow, January 5th.

Hi Fernando,

I checked and can confirm that you have successfully processed your payment for this month. You can also check this in your invoice page. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Picture. 
2. In the menu that opens, click on Settings to go to your Account Settings.
3. Under Account Settings, click on the Billing tab, and scroll down a bit to the Invoices section. 
4. Now, either click on your Invoice IDs to see the details or the Download icon on the right side of them.

Let us know if you have any other questions.