Cancelación del pago

Buenos días,

Nos acaba de llegar la factura para la renovación anual de Jotform para este año.

Queremos suspender la suscripción y los pagos. Referente a la factura: ID de Orden: INT241211-9557-98812B, ¿es posible su cancelación? o debemos realizar la devolución cuando llegue el cobro en el banco? Ya que no necesitaremos por el momento del servicio de Jotform.

Ibamos a realizar la cancelación entre ayer y esta mañana pero no llegamos a tiempo.

Quedo a la espera de sus prontas noticias, gracias.

Hi EnriqueAguilarEsc,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question,  I've gone ahead and reached out to the relevant team about your concern. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi EnriqueAguilarEsc, 

Note that Jotform's subscriptions are recurring and they will automatically renew and charge you on the same date as the original purchase unless you cancel. Since the last payment was made within our 30 days money back-guarantee, we have canceled the subscription immediately and issued a refund. The refund will be credited to your account within 5 - 7 business working days.

Let us know if you have any other questions.