Me dice que update el password y no pasa nada

  • azappalatech
    Fecha de consulta 9 de diciembre de 2024, 15:37

    La clave quedo bloqueada, me esta pidiendo un actualizar el password pero no deja, en el link del mail tampoco pasa nada, me pueden dar una mano. Gracias.

    Jotform Thread 22006093 Screenshot
  • Connor Jotform Support
    Fecha de respuesta 10 de diciembre de 2024, 1:40

    Hi Angela,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, it seems that the emails are sent from our side. Can you check your spam folder too? You can also try to reset your password. Let me walk you through it:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    Me dice que update el password y no pasa nada Image 1 Screenshot 60

    2. In the window that opens, click on Forgot Password?.

    Me dice que update el password y no pasa nada Image 2 Screenshot 71

    3. Enter your email address, and then click on Send Reset Instructions.

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    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

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    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Me dice que update el password y no pasa nada Image 5 Screenshot 104There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.