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FASS_comunicacionFecha de consulta 9 de diciembre de 2024, 11:04
Hola! he dejado de poder ver los Action logs en los envios de formulario hacia Salesforce, Hasta la semana pasada los podía consultar perfectamente pero hpy no es posible y no veo la forma de verlos de nuevo en Setting
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Shane Jotform SupportFecha de respuesta 9 de diciembre de 2024, 14:52
Hi FASS_comunicacion,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, have you tried reintegrating Salesforce? If not, you can follow the steps below:
First, remove the integration:
1. Click Settings from the top navigation bar.
2. Select Integrations from the left menu.
3. From the list of integrations, click Salesforce.4. Click on the Trash button of the integration.
After that, you can then proceed with the following:
- Clear the cache and cookies of the browser that you are using most of the time.
- Reintegrate Salesforce by following this guide on how to Integrate Jotform with Salesforce.
- Then clear the cache of the forms by following this guide on how to clear your forms’ cache.
Give it a try and let us know if you have other questions.
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FASS_comunicacionFecha de respuesta 10 de diciembre de 2024, 6:14
Thanks for your answer Shane, I can understand in English, don't worries. I'll try to do all that you've said.