Action Logs is empty in Salesforce integration

  • FASS_comunicacion
    Fecha de consulta 9 de diciembre de 2024, 11:04

    Hola! he dejado de poder ver los Action logs en los envios de formulario hacia Salesforce, Hasta la semana pasada los podía consultar perfectamente pero hpy no es posible y no veo la forma de verlos de nuevo en Setting




    Jotform Thread 21994233 Screenshot
  • Shane Jotform Support
    Fecha de respuesta 9 de diciembre de 2024, 14:52

    Hi FASS_comunicacion,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, have you tried reintegrating Salesforce? If not, you can follow the steps below:

    First, remove the integration:

    1. Click Settings from the top navigation bar.
    2. Select Integrations from the left menu.
    3. From the list of integrations, click Salesforce.

    Action Logs is empty in Salesforce integration Image 1 Screenshot 30

    4. Click on the Trash button of the integration.

    Action Logs is empty in Salesforce integration Image 2 Screenshot 41After that, you can then proceed with the following:

    Give it a try and let us know if you have other questions

  • FASS_comunicacion
    Fecha de respuesta 10 de diciembre de 2024, 6:14

    Thanks for your answer Shane, I can understand in English, don't worries. I'll try to do all that you've said.