necesito cancelar mi suscripción

Como hago para cancelar la suscripción sin cancelar la cuenta.

Hi Judith_Mora_mercadeoyventas,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users, so I'll try to help you in English using Google Translate. However, you can reply in whichever language you feel comfortable using. If you'd rather have support in Spanish, let us know, and we can have them do that. But it might take a while until they're available again.

Now, coming back to your question, sure, you can Cancel Your Subscription without canceling your account, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.