ERROR AL REDIRRECIONAR FORMULARIO

  • webespaciodinamico
    Fecha de consulta 21 de noviembre de 2024, 14:16

    HOLA NECESITO AYUDA CON UN FORMULARIO

    EL FORMULARIO SE LLAMA: ANC


    LAS SENTENCIAS SON CORRECTAS TENGO UN REDIRRECIONAMIENTO A UNA URL EXTERNA ESTA URL CONTIENE DATOS RELLENADOS DESDE EL FORMULARIO CREADO CON USTEDES.


    PERO AL REDIRIGIRSE SALE UN ERROR LA URL ES CORRECTA POR QUE SI LA COPEO Y LA ABRO EN OTRA PESTAÑA SI SE VISUALIZA CORRECTAMENTE


    ME PUEDES DECIR EN QUE ESTOY FALLANDO O SI FALTA ALGO QUE REALIZAR POR PARTE DE USTEDES ... TENGO UNA LICENCIA PAGADA 

    Jotform Thread 21427561 Screenshot
  • John Jotform Support
    Fecha de respuesta 21 de noviembre de 2024, 16:36

    Hi webspaciodinamico,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I get what you're trying to do, however, I'll need a bit of time to look into this. I'll get back to you as soon as I can.

    In the meantime, let us know if there's anything else we can help you with.

  • webespaciodinamico
    Fecha de respuesta 21 de noviembre de 2024, 16:48

    Yes, that's fine, I understand it well in English... Answer me in English if you like.

  • John Jotform Support
    Fecha de respuesta 22 de noviembre de 2024, 7:38

    Hi webspaciodinamico,

    I appreciate your patience. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. This error usually indicates that the server is preventing access to the requested resource. When I tried changing the external link after submission, I was able to be redirected to the new link without encountering any error message. Check out the screencast below to see my results:

    ERROR AL REDIRRECIONAR FORMULARIO Image 1 Screenshot 20

    Can you try using a different URL and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Once we hear back from you, we'll be able to move forward with a solution.