A conta atingiu o limite de espaço para upload de uma conta gratuita

Hi bwbembalagenscomercial,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and noticed that your upload space is currently at 106.50MB out of 100MB. For a Starter plan storage account, you are only allowed a maximum of 100MB of upload space. Each account is given an upload space that is used to store the data you receive in the submissions. Mostly, it is used to store the uploaded files that you receive through your form submissions.

To free up the Upload Space of your account, you will have to permanently delete the uploaded files on your form. Let me show you how:

1. In Jotform Tables, select the submissions that have uploaded data on them, then click the Delete button on the right side of the page.
2. Click the Three Dots icon and select Trashed Entries.
3. Select the submission you want to delete and click the Delete Forever button.
4. Finally, click the Delete button to confirm the deletion of the submission. This will completely purge the submission along with its uploaded data.



But if you still need the uploaded files on your form, you can download them first before deleting them. Let me show you how:

1. On your Tables, select the submission that you want to download and click the Download All button.
2. Select the Download attachments option to download all the attachments on that submission.

If you want to download the attachment along with the submission data, you can select one of the other three options instead. You can also check out guides on How to Download the Submission Files and How to Download Form Submissions as Excel, CSV, or PDF for more information.

You can also upgrade your account to get more usage limit. Check our Pricing Page to see the comparison of each of the subscription plans that we offer.

Give it a try and let us know if you have any other questions.