Mi cuenta fue suspendida por phishing

  • Cristobal Apparcel
    Fecha de consulta 28 de septiembre de 2024, 19:52

    Necesito desbloquear mi cuenta que fue bloqueada por phishing por favor.


    Gracias.

  • Mary Jotform Support
    Fecha de respuesta 28 de septiembre de 2024, 21:15

    Hi Cristobal,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, please allow me some time to check this with the relevant team, I will get back to you with an update.

    In the meantime, let us know if you have any other questions.


  • Mary Jotform Support
    Fecha de respuesta 29 de septiembre de 2024, 6:49

    Hi Cristobal,

    To reinstate your account, we’ll need you to send us the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread# 19490031 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

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