Erro: valores incompletos



Hi rossilmarketingdigital,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

It's possible that there are required fields on your form that were not filled in, which triggered the error you ran into. I suggest trying it again, making sure all the required fields are answered. I've also cleared your form caches. Can you try it again and see how it goes? If you run into the same issue again, can we ask for your permission to do a test submission on your form?

Once we hear back from you, we'll be able to help you with this.

Por favor ayúdame, hagan un envió de pruebas ya que el error persiste, NECESITO AYUDA URGENTE

Hi rossilmarketingdigital,

When I tested your live form in Chrome, I ran into the same issue. I was about to test it again using a different browser, but it looks like the form is modified, and the File Upload element is now hidden. Can you try adding a new File Upload element to your form, while keeping the old one hidden? Here's how to do that:

1. In Form Builder, click on Add Element in the upper-left corner of the page.
2. Under the Basic tab, select File Upload.
3. Add a label to the field.

If the issue persists, we'll do another test on your live form using different browsers.

Give it a try and let us know how it goes.

Antes de escribir a soporte hice varios ajustes oculte el elemento de carga de archivo y agregue uno nuevo, pero el error persistió, a demás suspendí todas las condiciones y quite la obligatoriedad de los campos para ver que sucedía y sigue presentando el error, necesito que intentes llenar este clon https://form.jotform.com/242686249892675

ya que al formulario original le oculte cargar archivo y le agregue tomar foto como medida provisional.

Hi rossilmarketingdigital,

I tried making a submission on your cloned form, and the same thing happened, so I created a ticket about it and escalated this to our Developers.

In the meantime, can you try cloning this cloned form that I have, and test it to see if it works fine on your end as well? Here's how to clone a form using a form URL:

1. On your My Forms page, click on Create Form in the upper-left corner of the page.

2. Select Import Form.

3. Select From a web page.

4. Enter the form’s URL, then click on Create Form at the bottom.

You will be redirected to the Form Builder afterward where you can start working on your newly cloned form.

As soon as we have an update from our Developers, we’ll let you know on this thread.

Thanks for your patience and understanding, we appreciate it.

Entiendo, voy a dar la mayor información del problema, así, cuando alguien me pueda ayudar comprenda cual es el problema.

en mis formularios tengo un problema solo con la opción de carga de archivos, el problema apareció hoy, me di cuenta con mi formulario: https://bit.ly/43WgD4Q agendar cita, también en mi otro formulario si escoges la opción medico general la cual te llevara a adjuntar archivo: https://form.jotform.com/rossilmarketingdigital/solicitudes-plazuela s

ya intente borrando la opción y cargando una nueva pestaña, eliminando cache, poniendo las opciones obligatorias en opcionales, clonando un formulario que crearon ustedes y nada, ni aun copiando el formulario desde la URL. no soy experto en esta plataforma pero creo que es algún problema de la opción adjuntar archivo, o una configuración de mi cuenta. hay alguna solución, agradezco que me ayuden.

Hola rossilmarketingdigital,

El inconveniente ya ha sido escalado a nuestro equipo de Desarrolladores por mi compañera Eliza. Apenas contemos con una respuesta de su parte, te lo haremos saber por este medio.

Apreciamos tu paciencia mientras el equipo trabaja en ello.

Hi rossilmarketingdigital,

We just heard back from our Developers that the issue has been fixed. I've cleared your form caches once more. Can you add the File Upload field back to your form, and test it again?

Give it a try and let us know if you need any other help.

Muchas gracias, fuiste de gran ayuda