Lentitud en la carga de los formularios

Buenos días.

Últimamente la carga de formularios a través de dispositivos se hace muy lentamente para nuestros usuarios. ¿Cuál puede ser la causa? Gracias.

Hi ies.virgendegracia,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you share me the link to the form in question? Let me show you how to get your form URL:

1. In Form Builder, in the orange navigation bar, go to Publish.
2. Click on Copy Link.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Gracias por la respuesta, pero creo que no has entendido bien la pregunta.

El problema es el siguiente: Los usurarios de los formularios tienen que esperar un tiempo considerable al intentar cargar un formulario a través del enlace proporcionado. Para ello utilizamos una app generada con vuestros recursos. ¿Es posible acelerar la carga de los formularios? ¿Tenemos que hacer algún tipo de ajuste nosotros? En caso afirmativo, ¿dónde se haría?

Hi ies.virgendegracia,

I tested your latest form but could not replicate the issue. Here is my recording:

I went ahead and cleared your form cache to refresh your forms, could you try checking again? If the issue persists, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Keep us updated and let us know if you need any more help.

Gracias.

Parece funcionar mejor.

Un saludo