ERROR DE INTEGRACION

Saludos nos esta dando error integrar hojas de calculo de google, queremos solucionar ese problema

Hi CaxMedia,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now going back to your concern, can you explain a bit more about the error you're getting when integrating with Google Sheets? Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

You might also want to check out this guide about How to Integrate Forms With Google Sheets.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Hi CaxMedia,

Can you please try removing and then re-integrating it again? There might be some temporary issues that are usually solved this way. Let's do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. In the menu on the left, click on Integrations and select the Google Sheets integration.

3. Then, click on Remove Integration and then Yes, Remove!

Now, let's connect the Google Sheets Integration again:

1. While in Form Builder, circle back to Settings at the top of the page.

2. In the menu on the left, click on Integrations and select the Google Sheets integration again.

3. Now, click on the Downward Arrow icon and select your Google account.

4. Select either Create a New Spreadsheet or Use an Existing Spreadsheet, and then choose your form fields.

5. Click on Save, and that's it, you're done.

If you select Create a new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use an existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about Google Sheets integration that you can check out.

Reach out again if you need any more help.