Actualice a Bronce y luego vuelva a cambiar a un plan de almacenamiento

Buenas tardes:

Actualmente tenemos un plan anual que va hasta el 28 de noviembre/2024, será que podemos adquirir el plan bronce solo por un mes y después continuar con el que tenemos?

Agradecemos su colaboración.

Hi Fondo De Empleados Fosin,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. I can understand that you wish to switch to the Bronze plan just for a month, and then you wish to continue with your existing plan. Let me check with the relevant team, and get back to you with an update.

Thanks for your patience and understanding, we appreciate it.

Quedamos atentos a su respuesta en el idioma que permita una respuesta más ágil.

Hi fondoempleados,

If I understand you correctly, you want to pause the current plan and upgrade to Bronze for a month, and resume the current plan after the Bronze plan ends, is that correct? If so, unfortunately, It's not possible to pause the current subscription. Once you upgrade your account, the remaining unused months will be used for the upgrade, so the price for the Bronze plan will be prorated. You'll have to upgrade to the Storage plan again after the Bronze plan ends.

Let us know if you need any more help.

Hi Fondo De Empleados Fosin,

I've got an update on your request. What my colleague Eiron mentioned is true, you can't pause the existing Storage plan. But, I wanted to add that when you upgrade to the Bronze plan, the prices will adjust accordingly plan.

Let us know if you have any other questions.

Buenos días:

Entonces, aunque tenga un plan anual activo, puedo comprar un mes de plan Bronce? y me lo activarían sin problema.

Gracias!

Hi fondoempleados,

That is correct. The unused time you paid for your current subscription will be credited to the Bronze plan.

Reach out again if you need any other help.