Se recibieron envíos duplicados en el formulario.

Hola, en el formulario https://eu.jotform.com/inbox/231081049581352/6005493928423908834?search=inver

He tenido un formulario rellenado duplicado, uno fue el 7 de agosto y este ha sido hoy. Con toda la misma información. En este formulario trabajamos con precios y pueden realizar pagos. Entonces lo tenemos muy en cuenta.

Hemos hablado con el cliente y dice que ella no ha rellenado nada. Y si te fijas es identico el que rellenó hoy con el que rellenó el 7 de agosto. Incluso la firma pone que la fecha es el 7 de agosto en el formulario de hoy.

Que ha pasado?

Saludos

Hi tenisquashgestion,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it seems that you have received duplicate submissions because the thank you page was refreshed. Can you please ask your client to check if they refreshed the thank you page? This can result in duplicate submissions. To fix this issue, you should add a captcha element to the form and disable the Allow Browser Autocomplete form settings. Let me show you how:

1. In Form Builder, click on the Add Form Element menu on the left side of the page.

2. Add a Multiple-choice element, and click on the gear icon.

3. In the General Tab, select reCAPTCH in Captcha Type.

Now, let us disable the Allow Browser Autocomplete form settings.

1. In Form Builder, click on the Settings tab from the orange navigation bar.

2. Click the Form Settings on the left menu, and click on the Show More Options button.

3. Select No in the Allow Browser Autocomplete dropdown.

Reach out again if you have any other questions.