Cómo reactivar una cuenta Jotform suspendida

  • NV Marketing
    Fecha de consulta 20 de agosto de 2024, 9:50

    Cómo reactivar una cuenta Jotform suspendida Image 1 Screenshot 20

  • Christian Jotform Support
    Fecha de respuesta 20 de agosto de 2024, 10:31

    Hello NV Marketing,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named "Servicio de resultados: Chatbot Instagram y Messenger" that’s breaking our Terms of Use by collecting login credentials:

    Cómo reactivar una cuenta Jotform suspendida Image 1 Screenshot 20

    I've deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.