Correos electrónicos de notificación no recibidos

Hola,

Estamos detectando que los reenvíos de los emails cunado se completa un formulario no están llegando siempre. A primer ahora de esta mañana no funcionaba, luego se ha resuelto, y ahora otra vez.

Me pueden confirmar que van a solucionar el problema.

Muchas gracias y un saludo.

Hola ceramaedu,

Gracias por contactar con el soporte técnico de Jotform. Desafortunadamente, ayer tuvimos un problema temporal con los correos electrónicos salientes, pero ya ha sido resuelto por nuestros desarrolladores y todos los correos pendientes han sido enviados. ¿Puede comprobarlo y decirnos si sigue teniendo este problema? 

También he examinado sus condiciones de lógica, para cambiar el destinatario del correo, y he notado que la condición N.º 5 presenta un error. Échele un ojo a la captura de pantalla aquí abajo:

Por favor, considere arreglar este error y a continuación, vuelva a realizar una prueba con su formulario.

Pruebe y háganos saber si necesita más ayuda.

Buenos días,

Funcionó el fin de semana, pero hoy volvemos a tener el mismo problema de los emails salientes.

Muchas gracias y un saludo.

Hi ceramaedu,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Also, it could be possible your email provider is blocking Jotform emails. Can you add the email noreply@jotform.com to your contact list, and also whitelist following emails:

• noreply@formresponse.com
• noreply@jotform.com
• noreply@jotmail.com

I suggest contacting your email provider or email admin to check if Jotform emails gets blocked on the server side directly. Here you can find Jotform IP Addresses and Domains for whitelisting. If your email provider is unable to whitelist Jotform emails and IPs, I recommend using your own SMTP for sending notification emails. Let me show you how:

1. Click on your Profile Picture at the top right.
2. Select Setting from the appearing menu.
3. Click on the + Add Sender Email button.

4. Enter the SMTP details.
5. Click the Send Test Email button.
6. If everything works as expected, click the Save Email button. If not, correct the details.

When you are using Gmail as SMTP host, you'll need to create a Gmail app-specific password. Allow me to explain to you how:

1. Go to Google App Security and sign in to your account.
2. Choose Mail from the list of available apps.
3. Choose Other from the device list.
4. Enter your Custom Name. You can put “Jotform” in it.
5. Click the Generate button.
6. Copy and Save the password to your computer.
7. Click the Done button, and that’s it.

We also have a guide about How to Set up SMTP for a Form and How to Use Your Gmail Account as Your Email Sender via SMTP that you can check out.

Give it a try and let us know how it goes.

Hi ceramaedu,

I want to inform you that I also opened a ticket for our developers so they can take a closer look at it why notification emails are sometimes sent and sometimes not. Our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

Let us know if you have any other questions.

Hi ceramaedu,

Our Developer Team already resolved the issue and all should be working as expected. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.

Hola,

Ya si que está funcionando con normalidad.

Muchas gracias y un saludo.