Correo electrónico de notificación no recibido

Tengo configuradas las notificiaciones y todo como lo indica el procedimiento y aun asi no puedo recibir correos al correo de hotmail bernycheco@hotmail.com, no tengo ninguna restricciones ahi y tampoco me han llegado los correo de notificiaciones.

gracias por la ayuda.

Hi Bernardina,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have cloned your form and tested it on my end, and I was unable to replicate the issue as shown in the screenshot.

Could you try to delete the Notification Email and create a new one? Here's how to do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Emails on the left side of the screen.

3. Hover your cursor on the Notification email and click on the trash icon to delete it.

4. Click on Add an email.

5. Select Notification email.

6. Click Save.

Also, you might want to check out on how to set up an SMTP using your own email as Sender Email. Here's how to do it:

1. In Account Setting, click on Add Sender Email.

2. Fill up the fields using your SMTP credentials.

3. Click on Test Email to check if everything is working.

4. Click on Save Email.

Once you are done setting up a Sender Email, you can then proceed to use it for your Notification/Autoresponder email. Here's how to do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Emails on the left side of the screen.

3. Hover your cursor over the Notification email and click on the Pencil icon.

4. Go to Advanced and scroll down to Sender Email.

5. Select your custom Sender Email

6. Click on Save.

You may also check out these guides:

• How to Set up SMTP for a Form
• How to Use Your Gmail Account as Your Email Sender via SMTP
• SMTP Setup for Free Email Address Like Hotmail, AOL, and Yahoo

As an additional measure to resolve this issue, I have cleared your form cache.

Give it a try and let us know how it goes.

Muchas gracias, funciono la recomendacion.