Cuenta Suspendida

  • Hector Enrique Sabillón Sabillón
    Fecha de consulta 11 de agosto de 2024, 18:03

    Ya me habían reactivado la cuenta y lo primero que hice fue eliminar el formulario que devolvía un falso positivo que ya lo habian puesto en lista blanca y logre entrar y descargue la app de Jotform y nuevamente me manda a bloqueo... Ahora que paso?

    Jotform Thread 17819831 Screenshot
  • Sheena Jotform Support
    Fecha de respuesta 11 de agosto de 2024, 18:46

    Hi Hector,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question. Our phishing detector has mistakenly suspended your account for Spam. So after further checking and confirming that your forms have no offending fields in forms and your email notifications, I've reactivated your account.

    Let us know if you need any other help.