Cuenta suspendida

  • Héctor Enrrique Sabillón Sabillón
    Fecha de consulta 10 de agosto de 2024, 19:29

    Mi cuenta esta suspendida y mis formularios están todos inhabilitados porque???

    Jotform Thread 17807621 Screenshot
  • Carrissa Jotform Support
    Fecha de respuesta 10 de agosto de 2024, 20:26

    Hi Héctor,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named RECUPERAR USUARIO Y CONTRASEÑA EN SACE that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

    I did check your form, and it looks like the tagging was a false positive, so I reactivated your account and whitelisted the form. You should be able to log in now.

    Reach out again if you need any other help.