¿Por qué está mi cuenta suspendida por Phishing?

  • Hector Enrrique Sabillon Sabillon
    Fecha de consulta 6 de agosto de 2024, 17:30

    De repende mi cuenta en Jotform esta desactivada y tambien los formularios de la cuentas estan desactivados... porque me hicieron esto? como puedo corregirlo?

    Jotform Thread 17664201 Screenshot
  • Alejandro Jotform Support
    Fecha de respuesta 6 de agosto de 2024, 18:13

    Hola Hector,

    Gracias por contactarte con el Soporte de Jotform. Al revisar tu cuenta pude ver que esta fue suspendida por nuestros detectores automáticos de phishing debido a que tu formulario con el ID #32795961718873 tiene un encabezado que indica la recuperación de usuario y contraseña internos. Debido a que solicitar un nombre de usuario y contraseña a través de los formularios no está permitido según nuestros términos de uso, el sistema ha suspendido el formulario por incluir las palabras usuario y contraseña como medida de seguridad.

    Pude notar que no estás solicitando como tal una contraseña y usuario en el formulario, sin embargo, antes de proceder a reactivar tu cuenta y los formularios, necesitamos tu autorización para remover este encabezado y remover las palabras contraseña y usuario del título, para evitar que el formulario y la cuenta sean suspendidos nuevamente por nuestros detectores de phishing.

    Una vez tengamos tu respuesta podremos seguir ayudándote con esto.

  • Hecsabi1981
    Fecha de respuesta 10 de agosto de 2024, 19:35
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  • Alejandro Jotform Support
    Fecha de respuesta 12 de agosto de 2024, 11:21

    Hola Hector,

    Gracias por tu confirmación. Ya hemos removido los campos del formulario que podrían activar el detector de phishing. Tu cuenta y formularios ya se encuentran activos nuevamente.

    Haz la prueba y no dudes en hacernos saber si tienes cualquier otra pregunta.