Ayuda para cambiar la dirección de correo electrónico

  • esquivelluisana
    Fecha de consulta 5 de agosto de 2024, 22:51

    saludos!!!

    necesito ayuda con el manejo de mi cuenta..

    cuando comencé a trabajar con Jotform abri dos cuentas con dos correos ..


    actualmente mi cuenta vinculada a mi hotmail es la que utilizo que es esta.. y ahora que quiero hacer integraciones con google me aparece que ya tengo una cuenta vinculada a mi correo gmail


    necesito eliminar la cuenta que esta afiliada al correo gmail para poder cambiarla a esta cuenta actual y trabajar con las integraciones de google ...


    agradezco el soporte.


    gracias!

  • Raymond Jotform Support
    Fecha de respuesta 5 de agosto de 2024, 22:59

    Hi Luisana,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    To update your account's email address to one that is also linked to an existing Jotform account, the email address must be freed up from our system first. To do this, you have to log in to your other account, and change its email address to something else. Once updated, then you can log in to your current account, and update it to the email address that was replaced. If you received any other error after doing this, please let us know together with the email address you'd like to use.

    Reach out again if you need any help.