Cancelar suscripción y reembolso.

Buenas tardes

En este momento me han realizado un rebajo de un plan de forma automática, sin ser autorizado, me podrian ayudar con la devolución del dinero, y pasarme al plan gratutito.

Gracias.

Hi Johnny,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your Jotform subscription will automatically renew at the end of each billing cycle. But, you can cancel your subscription or downgrade to a Starter plan at any time. As requested, I have cancelled your subscription and refunded the amount of $39.00 since you qualify for the 30-day money-back guarantee as stated in our terms of use. The amount should reflect to your account within 7-10 business days, your account is now back to our Starter (Free) Plan.

Reach out to us if you have any other questions.