Information is duplicating

  • 38Homes
    Fecha de consulta 26 de julio de 2024, 17:35

    Greeting, hope you're doing very well.

    We're having some trouble with forms.

    Sometimes, although we're adding the boxes in the correct format, it may occur that settings change, and the boxes get mixed up, and the information duplicates.

    From my end, I just fixed this issue, but just wanted to let you know that it happened a few times.

    We'll await to see if this issue persists.

    Best wishes,

    Mariano.

    Jotform Thread 17320101 Screenshot
  • Mafe_M Jotform Support
    Fecha de respuesta 26 de julio de 2024, 19:39

    Hi 38Homes,

    Thank you for reaching out to Jotform Support. Can you send me the link to your form so I can take a look at it for you?

    Keep us updated and let us know if you need any more help.


  • 38Homes
    Fecha de respuesta 27 de julio de 2024, 14:25

    Hi Mafe!

    Sure, here's the link to the form:

    https://www.jotform.com/assign/233325732551048/233347961301049

    Is that the correct link?

    I'll await your response.

    Thank you in advance

  • Eldrex Jotform Support
    Fecha de respuesta 27 de julio de 2024, 16:36

    Hello 38Homes,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I have not experienced any duplicating field. Check out the screnshots below to see my results:

    Information is duplicating Image 1 Screenshot 30Information is duplicating Image 2 Screenshot 41

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.