Flujo de Aprobación: ¿Cómo puedo reiniciarlo?

Tengo otra pregunta pero no sé si por cada pregunta debo abrir una solicitud nueva. Tenemos un formulario que uno de los pasos están asignados a una persona que ya no trabaja con nosotros. Necesito que otra persona los gestione, pero a pesar de que yo modifico su dirección de correo electrónico, ella no los recibe.

https://www.jotform.com/tables/240094212861248

Cómo podría hacer para reasignarselos?

Hi Adriana,

If you have already changed the Approver's email to the correct person and now would like to have the approval happen again with the new user, we can restart the approval flow. It's easy to do that. Let me show you.

1. On your Jotform Inbox, click on the Three Vertical Dots icon on the upper right corner of the page, on the submission you want it to restart.
2. Click on Restart Approval Request.

And that's it. Now this submission will need approval again and the right person will receive it.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Let us know if you need any other help.

Buenos días,

No tengo esa opción para hacerlo. En ese caso qué puedo hacer? tengo varias solicitudes que necesito reasignar.

Gracias

Hi Adriana,

 Unfortunately, our Spanish support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your question, to restart the approval workflow, you can edit and resubmit the submission. Here's how:

1. First, ensure that the "Restart Approval on Submission Edit" option is enabled in your Approval Flow settings.

1. In your Jotform Inbox, click on the three vertical dots in the upper right corner of the page.
2. Select Edit, then resubmit the form.
3. The Approval Flow will restart, prompting the approval process again.

That's it! Give it a try, and let us know how it goes.