Ampliar espacio, sin ampliar cuenta.

  • lleure
    Fecha de consulta 9 de julio de 2024, 3:56

    Hola,

    Tengo una cuenta gratuita, y estoy muy lejos de llegar a los formularios/envios mes para subir de cuenta, sin embargo he llegado el limite de MB, me gustaría saber si hay alguna forma de ampliar eso o reiniciarlo, porque de momento no se si le veo sentido a ampliar s otro plan, pero necesitaria poder recibir algun formulario más (pero serán muy pocos).

  • Mary Jotform Support
    Fecha de respuesta 9 de julio de 2024, 4:17

    Hi lleure,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, you can delete submissions after downloading them to clear your upload space. Let me show you how:

    1. In the Submission Table, select the rows that you want to delete.

    2. Click the Delete button on the upper right section of the page.

    3. Select Move to Trash.1678215515 6407895b37e13  Screenshot 0 Screenshot 0 Screenshot 10 Screenshot 10 Screenshot 30 Screenshot 30 Screenshot 30

    1678215515 6407895b37e13  Screenshot 0 Screenshot 0 Screenshot 21 Screenshot 41 Screenshot 41 Screenshot 41 Ampliar espacio, sin ampliar cuenta Screenshot 52

    Deleted submissions will be permanently removed from the system after 30 days, but you can permanently delete the trashed entries on your own. Let me show you how to purge them:

    1. In Tables, click the main tab's vertical ellipsis icon.

    2. Select the Trashed entries option.

    3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.

    4. Click the Delete Forever button.

    5. Finally, click Delete in the confirmation window to purge the marked entries.

    1678478797 640b8dcd0a4e2  Screenshot 1 Screenshot 1 Screenshot 32 Screenshot 63 Screenshot 63 Screenshot 63 Ampliar espacio, sin ampliar cuenta Screenshot 74

    Give it a try and let us know if you need any other help.

  • lleure
    Fecha de respuesta 9 de julio de 2024, 5:36

    Thank you for your message. I have followed the steps and the storage now appears to be working properly. However, when I try to open the form, it still displays that it is full. I'm not sure why this is happening. Please let me know if you have any other suggestions or if there is anything else I can do to resolve this problem.

  • Raymond Jotform Support
    Fecha de respuesta 9 de julio de 2024, 5:45

    Hi Rosa,

    I've recalculated your account's usage and see that they're now below your limits. Your forms are active and can receive submissions again.

    Ampliar espacio, sin ampliar cuenta Screenshot 20

    If you often find your forms reaching your limits, consider upgrading your account on the Pricing page.

    Reach out again if you need any help.